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Online Return Policy

This is the online return policy for purchases from Raffi Jewellers Inc., which operates raffi-jewellers.ca and the following retail locations:

Raffi Jewellers, Flagship Boutique, 101-299 Hespeler Road, Cambridge, Ontario, Canada, N1R 3H8

Raffi Jewellers, Conestoga Mall, 550 King Street North, Waterloo, Ontario, Canada, N2L 5W6

This Return Policy applies to online purchases only.

Items purchased online may be returned within 14 days from the date of delivery for exchange or refund.

Merchandise must be in original and unworn condition with security tags intact, accompanied by original gift box, warranty cards and explanation booklets.

Refunds will be given in the amount originally paid and will be processed using the client information provided during the original purchase transaction.


Returning An Item To Us

To request a return or exchange, please contact us at: [email protected] to obtain a return authorization code (RA) and arrange return shipping. We require a receipt/proof of purchase to process a return. You may not return an item without an RA.

Using the return shipping label and RA number provided, client may choose to schedule a pick-up or drop the package off at a FedEx Ship Centre.

Sender maintains ownership until the goods to be returned are received by Raffi Jewellers. Once the item has been received, inspected and approved for return in accordance with this policy, we will then initiate the refund process. The refund will be issued for the full amount paid, under the client information provided during the original purchase transaction - using the original payment method. Client will then be notified that the return has been accepted and the refund will be processed.

Items must be returned within 14 days from the date of delivery to be eligible for a refund.

Return items, that were purchased online, will not be accepted at Raffi Jewellers' retail locations.


Return Policy Exclusions

Special orders, altered pieces (including ring and watch sizing), custom design pieces, gift cards and items that have been worn. Items in which the store security tag has been removed or tampered with, discounted items and items indicated as "final sale" or similar, are not eligible for return or exchange.


Return Policy Exchanges

We will only replace/exchange items if they are defective or are delivered in a damaged condition. To arrange an exchange please email us at: [email protected].

Special orders, altered pieces (including ring and watch sizing), custom design pieces, gift cards and items that have been worn. Items in which the store security tag has been removed or tampered with, discounted items and items indicated as "final sale" or similar, are not eligible for return or exchange.