Privacy Policy
This privacy policy sets out how Raffi Jewellers Inc. (“we” “us” or “our”) collects, uses, discloses, and protects any personal information that you give Raffi Jewellers or that we collect when you use this website.
By using our website or by choosing to give us personal information, you signify your consent to this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use this site, and do not give us any personal information.
Raffi Jewellers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Your continued access to and/or use of our sites or services after any such changes constitutes your acceptance of, and agreement to this Privacy Policy, as revised.
Privacy Policy Summary
What personal Information we collect
How we collect personal information depends on how you interact with us and our sites. We may collect personal information such as: your name; contact information; if you make a purchase, information to fulfill it, such as payment information, and shipping information; demographic information such as postal code, preferences and interests; other information you choose to provide, such as when you fill out a survey.
How we use and share personal information
We use or disclose the personal and technical information we collect to understand your needs and provide better service as well as to provide and promote our products and services. For example, we may use information to: create and manage your account; process your purchases; for record keeping; to improve our products and services; to provide you with promotional materials; to conduct and contact you for market research; to customize the site; to respond to your questions or complaints; to respond to disputes or claims; to investigate breaches or cooperate with authorities, to comply with the law. We may share personal information with companies they help us carry out these purposes, if we enter a business transaction, to conduct investigations in to breaches of the law, if there is a legal action, to protect our rights; or to comply with the law.
What information we collect through technology
We collect information through technology such as ‘cookies’ when you visit our website. This may include: information on which portions of our site are visited, the number of visitors, and length of visit; remembering your preferences and interests, such as the pages of our site, and the categories and products you have viewed;
We use this information to: provide site functionality, such as allowing our shopping cart to function and displaying pages more quickly; balance traffic loads on the site; allowing our chat bot to function; personalize our site, including to allow you to compare products and create wish lists, and set language preferences; provide social media features; understand web page traffic and improve the site; preform statistical analysis; improving security and preventing fraud; providing search engine optimization; delivering targeted advertising, both on our site, and third party websites, and across your devices and marketing channels; assessing the performance of our ads and tracking if purchases are made after they are viewed; limiting the number of times you see an ad; facilitating referral fees to other websites we work with; determining if our messages are received and opened; and to build targeted audiences on third party sites, like social media.
Your choices
You can opt out of our marketing communications. For example, you can unsubscribe from our commercial email, if you receive it. You may also opt-out of out our online targeted advertising as described in https://tools.google.com/dlpage/gaoptout/. You may also decline cookies, but this may result in decreased performance of our website.
This Privacy Policy includes the following sections. You should read the entire policy; however, you may use the links below to be directed to the information you want:
1. What Personal Information we collect
2. What we do with the information we gather
3. When we Disclose Personal Information
5. We may Transfer Personal Information to Other Countries
6. How we use cookies and collect information using technology
8. Controlling your personal information
9. Accessing and Correcting your Personal Information
11. List of cookies we collect
1. What Personal Information we collect
“Personal Information” means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, an email address, payment information, or a phone number or other contact information.
The Personal Information we may collect depends on how you choose to use our site and services. We may collect the following information:
- name
- contact information including email address
- if you choose to make a purchase, information needed to process your order, such as your payment information, and shipping and billing information, email address and phone number.
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers or that you choose to provide to us
2. What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To allow you to create an account, process the orders you place with us, for example, by processing your payment, delivering your items, and arranging for repairs or exchanges you request.
- Internal record keeping.
- We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This may include promotional information about third parties which we think you may find interesting.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests.
- To manage, administer, maintain, service, collect and enforce our terms of service, or any other agreement we have with you,
- To respond to your questions or complaints.
- To investigate and settle any dispute or claim which relates to our site, products or services.
- To investigate security breaches or cooperate with government authorities pursuant to a legal matter.
- To comply with applicable laws and regulations.
We may also anonymize, aggregate or otherwise strip any personal information or other information we collect of all personally identifying characteristics and may use or share that aggregated, anonymized data with third parties for any purpose we deem appropriate.
Rolex Section
While navigating on the Rolex section of our website, some cookies are controlled by ROLEX SA which applies the following Cookies Policy.
3. When we Disclose Personal Information
We share your personal information with third parties that help us use your personal information for the purposes described in this Privacy Policy. We may also share personal information with service providers that assist us with the activities described in this Privacy Policy, such as delivery companies, payment processors, companies that help us run our online store, or companies that assist us with repairing items at your request.
We reserve the right to transfer any personal information we have in the event of bankruptcy, or if we or any part of our business merges with or is acquired by a third party, or if any such transaction is proposed.
We may also disclose personal information to third parties if we have reason to believe that disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; or (iii) to protect our rights, safety or property.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
4. Security
In order to help prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to help safeguard and secure the personal information we collect.
Personal information may be accessed by persons within our organization, or our third-party service providers, who require such access to carry out the purposes described in this Privacy Policy, or otherwise permitted or required by applicable law. Personal information we collect is managed from our offices in the Kitchener – Waterloo Region.
Even though we have taken steps to help protect the personal information in our control, you should know that we cannot fully eliminate security risks associated with personal information. No security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us.
5. We may Transfer Personal Information to Other Countries
Personal information that we collect may be stored and processed in Canada or any other country in which we or our service providers maintain facilities, including in the United States. Personal information processed and stored in another country may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws.
By using our site or by providing us with personal information, you consent to any such transfer of information outside of your country.
6. How we use cookies and collect information using technology
A cookie is a small file which is placed on your computer's hard drive. Cookies can help analyse web traffic or let us know what portion of our site people visit. Cookies allow our website to respond to you as an individual by personalizing the content on the site, providing social media features, and remembering likes and dislikes by gathering and remembering information about your preferences. .This information may be shared with the social media, advertising, and analytics partners who may combine it with other information that has been provided to them or that they've collected from visiting the site, as described below, and in our cookie list in section 11.
We use traffic log cookies to identify which pages on our site are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Google Analytics and Facebook Pixel are used on our site. Please visit these third-party sites to review their privacy policies and manage their cookies, and for information on how to opt-out of some of these practices:
1. Google Analytics is a web analytics service that provides statistics and basic analytical tools for search engine optimization and marketing purposes. We also use Google Double Click
- Google: For more information on Google, visit: https://policies.google.com/privacy. Google offers an opt-out mechanism here (https://tools.google.com/dlpage/gaoptout/)
2. Facebook Pixel is code that is placed on our website that collects data that helps us track conversions from Facebook ads, optimize ads, build targeted audiences and remarket users.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For the list of cookies we collect see the List of cookies we collect section below.
7. Links to other websites
Our website may contain links to other websites that may interest you. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
8. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].
- If you receive commercial email from us, you can also unsubscribe using the unsubscribe tool we provide in such messages.
9. Accessing and Correcting your Personal Information
You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. If you would like to have access to the personal information we have about you, or if you would like to have it corrected, please contact us using the contact information provided below. In some cases, we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons.
To help protect against fraudulent requests for access to your personal information, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your information before granting access. For example, we may require you to verify your identity before you access your personal information, or provide additional information for purchases over $10,000.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.
10. Children
We do not intend to collect information from children who are under 13 years of age. If you are under 13, please do not provide us with any information.
If you are the parent or legal guardian of a child who has provided us with personal information, you may ask to review or delete this information.
11. List of cookies we collect
The table below lists the cookies we collect and what information they store.
12. Rolex Section
Terms of Use
While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.
Privacy Notice
While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.
Cookies Policy
While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.
13. Contact Us
If you have any questions regarding this Privacy Policy, any personal information you have submitted to us, or if you would like to:
- access personal information that you have already provided to us so that you can correct or update it;
- request the deletion of personal information regarding your minor child; or
- to submit a complaint
Please advise us by contacting our Privacy Officer by writing to: 101 - 299 Hespeler Road, Cambridge ON N1R 3H8. You may also email us at [email protected].